Frequently Asked Questions
Everything you need to know about ordering, shipping, support and our documentation. Cannot find your answer? Message us and we will help.
How does shipping work?
Orders are dispatched securely with tracking support, and orders above $200 ship free.
How can I contact support?
Through WhatsApp for product enquiries, order help and after-sales support, or by using the contact form.
Are these products for research use?
Yes. Everything we supply is presented as research use only and is not for human or veterinary use, consumption, treatment or administration.
How do I view the test reports and product catalogue?
They are password protected. Message us on WhatsApp and we will send you the password, then enter it on the Catalogue page to unlock both documents.
Is the business Australian owned?
Yes. Elite.shop is proudly Australian owned and based in Australia, supplying customers across Australia.
Can I track my order?
Orders are supported with clear communication and tracking. If you need an update, message us on WhatsApp or email us with your order number.
What if there is a problem with my order?
Contact us as soon as possible with your order number and we will help. See our Refund & Return Policy for details.
Ready To Order Or Ask A Question?
Get premium research products, fast assistance, reliable guidance, and a customer-first experience from enquiry to after-sales care.